The latest news in 2017: Now, Tibet Permit can be handled normally, but reserve Tibet tour in advance of 20 days please. Details
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Terms and Conditions

Thanks for choosing TibetExpert.com (hereinafter referred to as “TE”) to help you realize your dream tour to Tibet. This terms and conditions form the basis of the contractual relationship between TE and its clients. It is to help you understand better about both the rights and obligations and keep TE working well. We acknowledge that you read and understand the terms and conditions as well as the quotations, itineraries and other relevant agreement with your trip advisor. All the terms and conditions will be restated in your Tour Contract as well as the reconfirmation of the whole tour package.  

Reservations, Deposit & Balance

You are suggested to book your Tibet tour 45 days prior your arrival date in Tibet, especially during the peak season of July and August. 

A certain deposit will be required at the time of booking. The balance payment is required on your first arriving day in Lhasa.

Receipt of your deposit payment will indicate that you (your travel agent when applicable) have read these terms and conditions and you (your travel agent when applicable) have totally accepted them. 

Here’s the charge standard for the booking:

Date of Booking Charge/person
30 days+ 20% of total tour fare
30 - 15 days 30% of total tour fare
less than 15 days 100% of total tour fare

Note:

1. All the quotation/payment is based on CNY, and the exchange rate of USD to CNY is based upon the prevailing rates in China. TE currently quotes tour prices in US Dollars is to give you an idea of the tour cost and quote in CNY to you at the time when you are making bookings. (Chinese Yuan converts to US dollars at the rate or CNY6.14=US$1 at our quotation now.)

2. Before you pay, please check our exchange rate against your bank’s exchange rate and your bank’s transaction fee policy. Difference of the exchange rate, service charge from the banks and Credit Card Company will make the amount arrived in our account finally different from what we agreed at the booking. Should a revaluation of the CNY occur, you will be required to pay the difference between the old and new price calculated in CNY.

3. All prices and prices ranges are subject to change without notice. In order to avoid your loss caused by the unstable fluctuation of currency, you will be highly recommended to make the full payment all in once.

4. This charge is only for the tour package we offered in Tibet. Train tickets fare/airfare excluded. 100% airfare/ train tickets fare will be required to pay in the deposit as well as the tour fare in the meanwhile.  

Cancellation or Refunds

Reservations and tour package components are not transferable. We would deeply regret your decision to cancel your trip to Tibet, and we believe that there are many valid reasons that this can happen.

Cancellations will only be accepted by writing and scanning of signature to us. Cancellation terms will be applied based on the date that the written cancellation is received.

The cancellation fee as follows:

Date of Cancellation Charge/person
30 days+ 10% of total tour fare
 30 - 15 days 20% of total tour fare
14 - 7 days 30% of total tour fare
  6 - 2 days 50% of total tour fare
48hrs less/No show 100% of total tour fare

Note:

1. After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.

2. Air or train tickets cancellation fee excluded

3. Bank & credit card charges for the refund excluded.

4. All the refund is based on the Chinese Yuan received from you in our side. Difference on the exchange rate excluded.

In the event of cancellation we will refund any payment made to TE (less any cancellation fee of the tour fare and the cost from the third party such as the air company, train bureau, etc. that is applicable) within 15 working days of our receipt of your written cancellation request in our side.

Eligibility

Children below the ages of 18 require permission from their guardian before making a reservation. We recommend that a notarized letter be written by the parents or non-traveling parent granting authorization to travel including the dates of travel. We also suggest that you contact the appropriate consulate and airlines because they may have additional requirements.

Travel Documentation

You are responsible for ensuring that you are in possession of the required travel documentation such as visas and passports (valid at least 6 months after return date) and that they are valid and effective for all countries passed through en-route. TE is not responsible for expenses incurred if travel documentation does not meet the required criteria. If you are in doubt, please contact the relevant embassy or consulate.

Travel Insurance

We strongly recommend that you purchase insurance from your country of origin or from World Nonads  which covers for trip cancellation and interruption, baggage protection and delay, travel accidents and delay, and emergency medical and dental services and associated transportation.

Airfare

All airfare quotes are subject to change without notice until held or purchased. If your package includes airfare, your flights will be listed and costs will be reflected in your total quoted purchase price. However, TE cannot guarantee schedules or rates until airfare is ticketed as flight costs and availability are continually changing and may result in slight or occasionally substantial differences until time of acceptance.

The customer is responsible for providing schedule requests prior to acceptance of quote. If a time preference is not made for flights included within program proposals, the schedule will be auto-selected according to the logical order and coordination with surrounding components. The client will be responsible for any cost differences or change fees incurred if schedule preferences are not given until after ticketing is complete.

The regulations of the General Administration of Civil Aviation of China states that, the free baggage allowance within China and Tibet is 20kg (44pounds) for the economy class, 30kg (66pounds) for the business class, and 40kg (88pounds) for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of yours. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

Liability Disclaimer

TE shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond TE's control. Neither TE nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes. The passengers are responsible to pay for the extra cost in these cases.

Some of TE’s tour packages include activities that require care attention. Such activities include climbing hills, strenuous trekking, rafting and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. TE, its employees and agents cannot be responsible for any action or event that occurs after its employees and agents have exercised their duty and taken the necessary care.

TE shall not be responsible for any errors, emissions or inaccuracies in information, wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by TE. TE is not responsible for a client's failure to comply with customs regulations. TE is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer. TE reserves the right to substitute hotels, flights, to alter itineraries, or to cancel the tour prior to departure. If TE has cancelled any tour prior to the commencement of the tour, TE is liable for a full refund of the money received from the client.

If there is any problem occurred, please let your Tibet Advisor know immediately. Sometimes the disputes or the problem could be solved at once and your telephone fee is to be refunded if there is any. However, if you, for some reason, do not inform your Tibet Advisor on the occasion when it happens, we will consider there’s no problems at all. Hence any demands after the tour will be considered as the ineffective ones.

TE reserves the right to amend this Agreement at any time by posting the amended terms on the site at which time such change will be immediately effective.

Claims will be only accepted by written notice to us within 30 calendar days after the termination of the tour. Negotiation is the way to solve the problems and if the negotiations will not work out, TE only agrees to appoint Arbitral Organization located in China for the disputes. And the Court of Law close to TE is agreed to be appointed for the legal settlement.

Health Issues

Currently, Tibet does not require the tourists from major western countries immunizations. However, it is subject to change at any time. It is the tourists' sole responsibility for compliance with vaccination and other health requirements of Chinese government. Please consult a physician before making the trip and TE believe that travelers had been aware of any possible conditions travelling to Tibet. Visitors with respiratory or cardiac problems should avoid such high altitude.


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